Regions Credit Card Complaint

Late fee

Regions Credit card department,

Late fee California

For recent months I 've rec 'd bills from - that include $75.00 late fees. This month - rec 'd my bill on - - ( though the statement date is - - ) and it 's due - - & they say it can take 7 days to process payments once it 's rec 'd at their processing center. I 've called about this before and they say that I should access my bill online and pay online to avoid late fees but I wonder if they should n't give sufficient time to allow consumers to pay by check after receiving the hard-copy of the bill? And, if they choose not to that, should n't the late fees be reasonable? $75.00 late fee on a single $34.00 gas purchase is robbery. And, If they continue this practice, should n't the disclosure literature include a statement that there is no way a mailed payment will make it on time if they are allowed to take so long to process it once they get it and that they will not send the bills in a more timely manner and that the fee is now $75.00 not the original ( also high ) $35.00 that is was when I signed up for the card?

Regions customer in California
Apr 14, 2015

* Source: CFPB Complaint Database

Regions response to complaint:
Closed with non-monetary relief

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