Capital One Credit Card Complaint

Capital One Credit card department,

Late fee Florida

On - -, 2014, I made a payment for $100.00 to Capital One Credit Card. After completing my payment I obtained a confirmation number -. A - later I get a late fee and higher minimum payment in my Capital One credit card statement. I contacted Capital One and spoke with representative ID - and he apologized in behalf of Capital one and removed the late fee and fixed the issue of the bill statement. He also stated that this issue was not going to be reported in the credit bureau as it was a clerical error done by Capital One. However, I pulled my credit reports and Capital One has entered a late payment of - days in all of the credit bureaus. I have called and I have sent - letters to them so they correct the wrongful entry in the credit reports, but they continue to respond that I was late and that I did not make the payment. I have the confirmation number and the ID of the representative that I spoke with a month after. This is totally unfair practice and bad faith it should be corrected.