Credit Central Holdings, LLC Consumer Loan Complaint

Installment loan Managing the loan or lease

Credit Central Holdings, LLC Consumer loan department,

Installment loan Managing the loan or lease Tennessee

On - -, I mailed out a check that was post dated for -/-/2015 with a letter attached that requested that the check be cashed on -/-/2015 with instructions that if the person who received the check had any questions they should contact me directly. The check was then cashed and posted on -/-/15. This caused me to overdraft my account and overdraft fees have resulted. I contacted Credit Central and spoke with - to inquire why they cashed my check before the date on the check and why they did not contact me. She acknowledged reading my letter and said that she assumed that I had made a mistake by marking the date on the check and letter to the - instead of the - which is my due date. She then transferred me to her manager -. - explained to me that the check had posted and there was nothing they could do. I advised - that I would accept the mistake if they would refund my overdraft fees. She then reached out to her manager - - who advised her that is is there policy that they do not hold check payments. This policy I understand but


well. - also claimed they had no record of my letter correspondence even though - had acknowledged it in an earlier phone conversation. He also advised me without provocation that there was no legal recourse I could take even though I did not state anything about taking legal action against them. I advised him several times that I would escalate the matter further unless I received satisfaction. He disregarded this. Unfortunately, I am in a financial situation where I am living paycheck to paycheck and this has caused me an amalgamation of stress and hardship. I refused to do business with this company again and encourage others to refrain as well.

Credit Central Holdings, LLC customer in Tennessee
Apr 08, 2015

* Source: CFPB Complaint Database

Credit Central Holdings, LLC response to complaint:
Closed with explanation

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