Real Time Resolutions Mortgage Complaint

Real Time Resolutions Mortgage department,

Home equity loan or line of credit Credit decision / Underwriting California

On or about -, I was made aware, from my credit report, that Realtime Resolutions was reporting that I had a current and delinquent mortgage. I called - Resolutions on or about - and spoke with - - ( a representative ) and expressed to him that this lien / collection was directly tied to - - - - -, CA -. Furthermore, I explained to - - that this property was foreclosed upon on -. I informed - - that they were erroneously reporting this as an active and delinquent upon my credit report. I requested that it be removed immediately. - - asked me to show proof of the foreclosure date along with the reporting on the credit report. - - requested that I email this information to him which was done on -. He responded positively and said he would personally take care of the matter and have it rectified within 48 hours. On -, I had heard nothing from the company. I called and spoke to a representative. I was informed by the representative, that with their research, they were reporting accurately. The mortgage forgiveness debt relief was explained to Realtime Resolutions. This law which was passed, forgave of any and all debt that was secured by - - - - -, CA -. I am now requesting help from the CFPB because the matter has not been handled in accordance with the law. I have attached proof of foreclosure and the credit report with the erroneous reporting from Realtime Resolutions. I called back