Bank of America Credit Card Complaint

Bank of America Credit card department,

Billing statement Colorado

I have had a Bank of America card for 17 years. Within the past year, I 've had - problems with this account. The first problem is that the emailed statements have not been delivered regularly since -/-/-. This has resulted in several late charges. I checked my junk mail folder and deleted items. I received a statement on -/-/- and Did not receive another unil -/-/-. This leads to the second and more serious problem ... I logged into my account on -/-/- to pay my account. This payment did not go through. Bank of America has a record of my log in, however ; they do not have a record of my payment. In -, frustrated with the late fees and the email problems, I paid off my balance and cancelled my card. On -/-/- I recieved another statement. Again, my payment did not go through. I called Bank of America and was told that they had a record of this payment, but that they ( Bank of America ) had cancelled it for some reason, maybe it was a glitch. '' This transaction was cancelled with out my concent and without notification. I 'm trying to get the late fees reversed for the -, -, and now - statements. After an hour on the phone, Bank of America admits their mistake with the - transaction, but not -. The Bank of America representat stated that the case is currently pending an internal investigation.