M&T Bank Mortgage Complaint

M&T Bank Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account California

About a - and a - ago, My Lady had come up with some medical issues and we had some medical expenses that were unexpected, we fell behind on our mortgage payment and we tried to catch up for about - months, So after all the - and anguish, not being able to sleep, and My Lady crying thinking we were going lose the house. We were only - month behind all this time. So we decided to ask for a payment plan to catch up. At this point they granted us -, So after - months we were finished with the plan to catchup, So when we went to make our regular payment after the payment plan they said that we were a month behind, and I had asked them how could that be we just got off a plan to catch up, and to this day they can not give Us a Liable Reason for being behind a month


credit score to where nobody will even try to help us. this has been a on going problem with them going on - months, I call them at least - a month to see what or where they are with the issue and all they want is the full payment of - months, and when I ask about the matter that is suppose to be investigating they transfer me from - department to another with representative that do n't know what to tell me or have no knowledge of what I 'm talking about and transfer me again, All we want is to get our credit fixed from this and have a local mortgage company carry our loan from now on, we can not go on with this, it 's unbearable and -, We are not the smartest people in the world ... But we do know when things are not right. Please Help Us!!