Citibank Mortgage Complaint

Citibank Mortgage department,

Other mortgage Credit decision / Underwriting

Is there someone employed at - - that can give me AUTHORATIVE answers to questions I have pertaining to my -/CitiMortgage Standard Modification Trial which was approved on -/-/15 by the servicer Citi? My approved rate they 've given me is 4.375 % for - years with Citi also claiming no option to pay-down my $20000.00 past due balance on top of my trial payments during the - month period. I 've been getting the run-around by Citi on my right to get the standard modification published rate of - ( clearly posted on - ) and my right to pay down my past due balance during the trial period. These adjustments if considered and approved would each independent of the other save me a great deal of money when it comes time to calculate my final permanent modification at the end of the trial period. Local agencies such as - - or my local congress woman 's office have been no help because they lack authority on this matter.