Citibank Bank Account Or Service Complaint

Citibank Bank account or service department,

Checking account Making/receiving payments, sending money Florida

I submitted Case number : - but it was not sent to Citibank but rather to - for resolution. Since the Patriot Act, banks are required to obtain ID before opening an account so I want to know how was a CRIMINAL allow to open an account and receive wire transfers. Also how did Citibank allow their database to be hacked and all correct information on a credit card was stolen and used to pay for my services. And now I am told I have to write-off all my expensesI wire transferred $3200.00 to what I thought was a legitimate customer of Citibank who turned out to be a scam. The following information is all documented via emails. On -/-/2014 we received a request for quote via email from - - from - and Sons to print - flyers. On -/-/2014 we received an email with the information on the Mastercard we used to pay for the - and Printing of the material of $5800.00. On -/-/2014 the funds from the credit card were deposited into our bank account and that is when we started the printing the material On -/-/2014 he asked us via email for the status of the printing job and asked us to contact the - - to schedule the pick-up by the - -. On this date, he also called the shop to talk about the status. We schedule pick up of the - - at our shop on -/-/2014 and paid the - company the $3200.00 they requested for the shipment. I was provided a routing number and account number and name. On -/-/2014, in reconciling our bank account we noticed that the $5800.00 was chargeback to our bank account and hence the reason I am writing this information. In the meantime, the - - flyers have been printed and we are waiting for the - Company to pick them up