Bank of America Mortgage Complaint

VA mortgage Loan servicing, payments, escrow account

Bank of America Mortgage department,

VA mortgage Loan servicing, payments, escrow account Texas

Contacted BankofAmerica.Reference to Mortgage loan being delinquent. Entered into a short forbearance payment plan, to start on -/-/2014 with - for 4 months. This would catch us up to current status at end of -/-/2014.Have submitted - pmts of - by transfer of our checking acct, Totaling - to mortgage dept andstatements showing confirmation # Received and posted.to misc.posting But, due date notcorrected.On last pmt. to be made, We contacted BOA due to an emergency, Had to usedlast pmt funds .Come to find out loan xferred to other lender.With info. not being corrected. Nationstar working with us on modification of our mortgage loan, but, show us for - pmts past due.Request, to locate funds.Where are our pmts? Even out interest and escrow acctsare wrong.Pls Help.

Bank of America customer in Texas
Mar 29, 2015

* Source: CFPB Complaint Database

Bank of America response to complaint:
Closed with explanation

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Contact Bank of America

https://www.bankofamerica.com/
(704) 386-5681
100 N Tryon St Ste 220
Charlotte NC 28202
Bank of America
Bank of America

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