Blackhawk Network Holdings Complaint

Blackhawk Network Holdings Inc. Money transfers department,

Domestic (US) money transfer Fraud or scam Illinois

I exchanged - for several Reloadit card codes at localbitcoins.com in order to exchange - for -. I made several transactions with one user there, each one was for a value of $500.00 USD, each one i loaded into my safe '' in my account at reloadit.com. The rules say i could load up to - $ per day and $ 10k per account. After a couple weeks Reloadit locked my accounts with a total of $3000.00 in them. I called and opened a case, and provided the documentation they asked for right away. I can write an entire complaint based on the incredibly atrocious customer service. There were lies, rudeness, deliberate disconnections ( hang-ups ), and smug behavior as they enjoyed hearing me getting angry and helpless. One supervisor even laughed at me when i asked for his employee number so i could make note of this and report it ( -, employee # - ) I wo n't go into the detail of the - phones calls i made getting jerked around, and hours i spent on hold just to be asked a few questions to be put

do have documentation showing that i obtained these codes through the service at -. i submitted screen shots of all the invoices/receipts from the transactions. They have ignored this evidence and then last i called they told me i have 2 hours to submit the receipts from the store or my case will be closed forever without possibility to reopen it again.. Now they WILL NOT EVEN LET ME SPEAK TO THAT DEPARTMENT. I ca n't speak to anyone who has the pwower to unlock my account and each person i speak to that would be able to transfer me has explicit instructions to not allow me to speak to them. I fell like i have been robbed and violated. I am not out of $3000.00 and feel completely helpless. I would like to take full action against this company and i know there are others like me who this is happening to. The reason i knew to file this complaint is because i shared my story on the forum at - and have learned that his has happened to many others. Blackhawk Network must be stopped and prosecuted for robbing the consumers. On a final note, my girlfriend has an account with $1000.00 in it and every time she tries to withdraw the money she gets an error, this has been happening for several days and it 's beginning to appear as though her money is being robbed as well.