Bank of America Credit Card Complaint

Unsolicited issuance of credit card

Bank of America Credit card department,

Unsolicited issuance of credit card California

I want to make you aware of the VISA and MC VAU '' Visa Account Updater and for Master Card, The Automatic Billing Updater or ABU '' Programs. These are Programs whereby if you report your card lost or stolen, issuers of credit cards automatically issue your new credit card number to merchants that request it when you have a monthly billing or continuity '' subscription with that merchant. They do this without asking or notifying you. They are in essence giving your number to a third party without your consent. In my situation, a fraudulent billing account was set with an online Merchant named -. I was unable to get any redress


charge showed up on the new card. BofA again cancelled the card and issued a new one. Its now 3 months laster, I am on my - card and again the merchant charged my card without any contact from me. Someone is providing them the new card number to continue billing me erroneously. The problem lies in the fact that VISA, MC and all major banks like BofA have this program that provides the merchant the new card number to ensure a smooth transition to KEEP BILLING THE CONSUMER even after they have filed a fraud report. I find it incredible that BofA Fraud department keeps taking my fraud report, changing my card but VISA keeps giving out the new card number to the merchant without my approval. I am stuck in a never ending cycle of fraud, perpetrated by the bank and VISA and my only recourse is to cancel my relationship with the bank. This is a Bad financial policy. I urge the CFPB to investigate the financial industry giving out personal financial info without my consent.

Bank of America customer in California
Mar 25, 2015

* Source: CFPB Complaint Database

Bank of America response to complaint:
Closed with non-monetary relief

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Contact Bank of America

https://www.bankofamerica.com/
(704) 386-5681
100 N Tryon St Ste 220
Charlotte NC 28202
Bank of America
Bank of America

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