Bank of America Credit Card Complaint

Bank of America Credit card department,

Late fee South Carolina

In -, 2015, Bank of America performed an update to their systems ( as per the representative at Bank of America ). The representative explained that as a result of the update, this caused - and stored sources of customer payments ( such as checking accounts ) to be erased. I was not aware of this issue until I received a notice from Bank of America that - of my credit card accounts payments was past due. It ended up being the account I had set up on auto-pay years earlier, and the payments were always made on time ( the amount of payments above the minimum payment amount ). When I called Bank of America customer service number at - about the late fees they assessed, they directed me to call their auto pay department at -. I contacted the auto-pay number and spoke to -. He advised me he would be able to reverse the $25.00 fee.