M&T Bank Consumer Loan Complaint

M&T Bank Consumer loan department,

Vehicle loan Managing the loan or lease Virginia

Due to inconsistencies in the amount owed that I was told by M & T Bank and the amount that was reported to the credit reporting agencies, I was advised to write a good will letter in order to address the issue and request the negative entry be removed from my credit report all together. I had a vehicle that was stolen and it was declared a total loss by insurance company. The insurance company and the GAP insurancw companypaid the outstanding balance of the loan, but I was told by M & T Bank that there was still a balance due on the loan. In good faith, without having received any proof as to why there was still a balance, I made a partial payment towards the remaining debt. I then sent the goodwill letter still offering to pay the remainder of the debt, but in exchange for the removal of the negative entry on my credit report. At one point, in - 2015, per my credit monitoring agency, it showed a delinquent balance of $0.00, but when I checked my credit report again on - - 2015, there was a delinquent balance of $1400.00. The monies from the GAP insurance and my insurance company has been paid, M & T Bank says that I still owe $620.00, of which $210.00 has already been paid. I contacted M & T Bank via return receipt mail, but I have not been given the courtesy of a response yet.