Review and analysis of over 69 complaints against RBS Citizens
RBS Citizens consumers have reported over 69 official complaints related to Using a debit or ATM card. Out of the 69 consumer complaints against RBS Citizens, 13% were disputed by the consumer (i.e. the consumer was not happy with how RBS Citizens responded to their complaint) and 100% were processed in a timely manner. 39% of consumer complaints against RBS Citizens resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 4% resulted in non-monetary compensation.
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RBS Citizens Bank account or service using a debit or atm card December 1, 2015 - On - -, 2015 I went to Citizens Bank on - - - -, - -, - for usual routine of withdrawal of Child Support money on my - State Debit Card, which I 've been doing for years due to - state contract with Citizens Bank. Upon speaking with the teller, I was told to wait because she was unsure of the current procedure. Teller informed her Supervisor, - - who informed me that I would be unable to withdraw full amount of $1100.00 and limited to $500.00. I informed Supervisor that is not accurate and I 've been doing this for the past 10 years since I have moved... |
RBS Citizens Bank account or service using a debit or atm card November 2, 2015 - I 've been dealing with this for months now I have a fraud alert extended fraud alert and files blocked. I 've been a identity theft victim twice already much to my displeasure. Such a hassle on everheverything I do. Citizens bank is not understanding the meaning of fraudulent charges and has a balance of $290.00 in an open account in my name after countless hours online and disputes to them and investigation I gave up. I refuse to pay for something I did not do. ... |
RBS Citizens Bank account or service using a debit or atm card September 23, 2015 - I bank at Citizens Bank. The Citizens Bank I use often to withdrawal funds as ATM issues on a regular basis causing me to have to use other ATM 's that are not Citizen Bank owned. In the last week and a half alone among other times throughout the month the ATM machine has been down or the bank was roped off due to a robbery causing the use of NON Citizens Bank ATM 's. I was charge a number of fees they consider 'Convenience Fees '. When I called the bank to discuss the fees and the reasons why I was charged them, they only agreed to reverse - of them. It is not right to charge a consumer fe... |
RBS Citizens Bank account or service using a debit or atm card June 20, 2015 - My debit card was fraudulently stolen. On Friday - - when I received this news from the bank they told me they would ship a new card within 5-7 days. I asked them to ship it to a new address not the one on file. I was told this would not be a problem. On Saturday the - I called to inquire about my card. They informed me it was shipped to the address on file, not where I requested it to be sent. I asked them to overnight a new - due to their mistake and to waive the fee and they repeatedly refused to do so. I kept pointing to the fact I have n't had a debit card in a week and I shou... |