HSBC Credit Decision / Underwriting Complaints

Review and analysis of over 51 complaints against HSBC

HSBC consumers have reported over 51 official complaints related to Credit decision / Underwriting. Out of the 51 consumer complaints against HSBC, 24% were disputed by the consumer (i.e. the consumer was not happy with how HSBC responded to their complaint) and 100% were processed in a timely manner. 0% of consumer complaints against HSBC resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 2% resulted in non-monetary compensation.

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New Credit Decision / Underwriting Consumer Complaints


HSBC Mortgage credit decision / underwriting

November 5, 2015 - When my wife and I first entered into mortgage loan with HSBC, they guaranteed that we could review and get better rate when available. We had some issues with payments early on but for past 16 months have been timely on our payments and in accordance with their requested cashier payment and monthly payment thereafter. It has been almost 2 years, and they refuse to correct late or overdue fees and will not redo our loan at a competitive rate based on todays mortgage 's. In addition, since they will not correct their records concerning late fees, our credit report with all - agencies have pr...

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HSBC Mortgage credit decision / underwriting

October 4, 2015 - We have a mortgage on our - house which is a manufactured home. It is an adjustable rate of 8 % and it never goes lower. I thought it should have gone way down when the rates declined. My daughter has tried to purchase it and nobody will finance it for her. It is on a permanent foundation. It seems like the loan never goes down and is all interest since we bought the house. We refinanced over 10 years ago and it has hardly gone down. If manufactured homes are such a risk and nobody wants to finance them then why are they allowed to sell them in Ohio. ...

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HSBC Mortgage credit decision / underwriting

June 23, 2015 - I have been paying Beneficial Member HSBC Group for the last - yearsand I am in the final year of payment. I just found out that BeneficialNEVER reported this to the Credit Bureau. Is this legal? I have nevermissed a payment nor been late. This is - years that should have beenon my credit report. Please help! ...

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HSBC Mortgage credit decision / underwriting

April 24, 2015 - RE : --PRIVILEGED AND CONFIDENTIAL INFORMATIONCOMPLAINT : - : - - - - New Jersey -Dear Consumer Financial Protection Bureau:- I did not sign the application, and this is very clear from the paperwork HSBC has provided. The original application does not have my signature, and whoever singed - is forgery which is illegal. -. Again, I diligently sought legal representation and MOST IMPORTANT, I rescinded the deal within 3 day window. -. I never received the truth in lending disclosure. I have invested and spent FAR TOO MUCH TIME AND MONEY INTO THIS ENCUMBRANCE and...

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HSBC Mortgage credit decision / underwriting

April 17, 2015 - This is my - submission regarding Beneficial on different issues. They seem to respond only when I file with CFPB. We refinanced our Mortgage in - to a local bank and still did not get the Released Deed of Trust. According to the new lien holders beneficial did not release the deed of trust and the payment has cleared. ...

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