Review and analysis of over 17 complaints against FirstBank of Puerto Rico
FirstBank of Puerto Rico consumers have reported over 17 official complaints related to Loan servicing, payments, escrow account. Out of the 17 consumer complaints against FirstBank of Puerto Rico, 53% were disputed by the consumer (i.e. the consumer was not happy with how FirstBank of Puerto Rico responded to their complaint) and 94% were processed in a timely manner. 6% of consumer complaints against FirstBank of Puerto Rico resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 18% resulted in non-monetary compensation.
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FirstBank of Puerto Rico Mortgage loan servicing, payments, escrow account September 23, 2015 - I have a mortgage loan with Firstbank Puerto Rico. The monthly payments are extracted directly from my bank of account every month by Firstbank. The monthly amount is $1100.00 for which $790.00 corresponds to the mortgage payment and $330.00 additional payment to principal. -/-/2015 I sent a letter to Firstbank requesting to change the bank account number they had in records for the direct deposit since I was closing the account. See attachment. -/-/2015 Called the bank and made payment over the phone to cover -/-/- for the amount of $790.00. Received email confirmation that t... |