Review and analysis of 3 consumer complaints against Geneva Financial, LLC.
Out of the 3 consumer complaints against Geneva Financial, LLC. Mortgage, 33% were disputed by the consumer (i.e. the consumer was not happy with how Geneva Financial, LLC. responded to their complaint) and 100% were processed in a timely manner. 0% of consumer complaints against Geneva Financial, LLC. resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 33% resulted in non-monetary compensation.
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| Issue | Complaints |
|---|---|
| Application, originator, mortgage broker | 3 |
Geneva Financial, LLC. application, originator, mortgage broker November 2, 2015 - Back in mid - of 2015 my listing went under contract. The buyer agent had sold me on the broker with Geneva Financial, a - - - # -, would be able to accomplish the deal. As the transaction proceeded, the bank who I represented agreed to do repairs to the roof for financing purposes. The finance broker agreed to pay for the buyer repairs. He the broker said he would build it into the loan. I verbally said, OK and he proceeded to have a firm enter and do work in the amount of $3500.00. Originally we were to close on -/-/15, and it was then extended to -/-/15 from bro... |
Geneva Financial, LLC. application, originator, mortgage broker August 4, 2015 - The loan officer threatened to disqualify the buyer if I issued a cure notice. Loan doc 's were not at title 3 days prior to the close of escrow date. Clearly a breach of the purchase contract. I was protecting my seller. ... |
Geneva Financial, LLC. application, originator, mortgage broker July 18, 2015 - Started a refinance with Geneva Financial on -/-/2015 with - -, received Good Faith Estimaterate of -. Due to internal company policies, - had to hand me off on -/-/2015 to another loan - - - ( Branch Mgr/Senior Mtg Originator ). On -/-/2015 received another - - - loan rate of 4.250. These were the last papers I signed. On -/-/2015 I received ANOTHER Good Faith Estimate loan rate of 4.625, within days of closing. To get this far I had to back date documents per - 's instructions, and DO to the extremely lengthy time frame, I needed to get a - home ap... |