MIDFIRST BANK Mortgage Complaint

FHA mortgage Trouble during payment process

MIDFIRST BANK Mortgage department,

FHA mortgage Trouble during payment process Oregon

I am unfortunate enough to have a mortgage through - -. They are very incompetent and dirty. I had my homeowners through -- - and recently changed it to -. I informed midland mortgage on -/-/- that I was changing my carrier from - to -. I sent them the message, via email, with the new company and the new policy number. My old Policy did not expire until -/-/- at -, while my new policy became effective at - on the -. They never even read the email I sent to them. S now they are trying to make me pay for a $1800.00 3 month policy even though I have had homeowners insurance the whole month! They said I had to go to their website and update my policy, which I did, and it sent me to a third party site. I filled out all the information, but when I tried to submit the form, it would not do anything. it just sat there. It was not locked up because every time I clicked submit it went to the middle of the page. Once again, -- - proves how incompetent they are.

MIDFIRST BANK customer in Oregon
May 31, 2018

* Source: CFPB Complaint Database

MIDFIRST BANK response to complaint:
Closed with non-monetary relief

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