MIDFIRST BANK Mortgage Complaint

MIDFIRST BANK Mortgage department,

FHA mortgage Trouble during payment process Oregon

I have an ARM with this company. They bought my mortgage from - awhile back. They are supposed to review my mortgage and adjust it according to the rate the - raises. The - raised rates .25 % this year and I got a letter saying that my rate was going up. A week later I got a letter in the mail saying they made a mistake and my rate was going up another .125 %. They have raised my rates every year and now I 'm almost at the rate for a 30 year fixed mortgage. I believe they are using the doctored paperwork they got from - and I want a 100 % audit for the time they have had my mortgage, I want a copy of the paperwork they are using to calculate my rate to compare with my original paperwork and I want them to sell my mortgage to a competent company. They proved that they ca n't handle their work. They have ignored my repeated attempts to contact them. I 've sent four e-mails and their offices are only open - to - Central time. I work swing shift on the west coast so I can not call them before - Pacific time. To sign up for an online account they require that I enter my SS #, which I will not do.