ERC Debt Collection Complaint

Other debt False statements or representation attempted to collect wrong amount

ERC Debt collection department,

Other debt False statements or representation Attempted to collect wrong amount Arkansas

I am in collections from at - - - bill in the amount of -. - - - sent me to collections with a company called ERC. In -/-/-, ERC mailed me a settlement offer of $970.00, which I accepted by a letter. When I accepted, I told ERC I would be making weekly payments of $25.00 till paid in full. As of todays date of -/-/-, I have 13 cleared checks totaling $320.00 to ERC. I have not missed a payment since we started our agreement on -/-/-. On -/-/-, I received a statement from ERC saying I owed a total of $1100.00. I wrote ERC back with my payment that week, reminding them of our settlement agreement. I told them that according to our agreement, I owed $720.00 at that time. Ive continued to make my weekly payments. I now have received a letter from them on -/-/- saying that I owe -. This company should not be able to back out of a settlement agreement, especially since I told them I would make weekly payments back in -/-/- when we reached this agreement, and I have not missed a payment.

ERC customer in Arkansas
Aug 17, 2017

* Source: CFPB Complaint Database

ERC response to complaint:
Closed with explanation

Get Help

Get personal financial help today. Free tools, resources, and support you need.

Help Me

File a complaint

Submit a complaint with the Consumer Financial Protection Bureau today

File Complaint

Stop Phone Calls

Stop the phone calls, learn how to stop harassing phone calls

Stop Calls

Contact ERC

https://pay.ercbpo.com/app/default.aspx
(800) 861-9730 
[email protected]
8014 Bayberry Rd 
Jacksonville FL 32256

Loading similar complaints

{{x.COMPANY}} {{x.ISSUE}} {{X.SUB_ISSUE}}

{{x.COMPLAINT_WHAT_HAPPENED | preview}}...

Read more