Conn's, Inc. Consumer Loan Complaint

Installment loan Managing the loan or lease

Conn's, Inc. Consumer Loan department,

Installment loan Managing the loan or lease South Carolina

I am utterly disgusted at Conns Home F urnishings!! I purchased a new 75 '' 4K sm art TV from them yesterday at -


.... half way through the first movie on the left hand side of the TV a blue line appeared. Needless to say I called Conns and they said I needed to call the repair center they could not replace the TV they can send someone to repair it!! I could not call the " repair '' center as they were closed so I called - , they did some simple test and they told me they could also send someone out to " Fix '' my TV I said no way! I paid for a new TV and I should get a replacement asap! they said the repair team would have to determine if that is the best option for me! I told them it paid for a new TV and that 's what I am getting period. I asked to speak to manager and they are supposed to be calling me back. SOO the next day today -/-/2017 - I called the " Conns Repair team '' and they tell me basically they can and wont do anything for me and that I have to work with - , I said so you sold me a defected product and you wont do anything at all about it!! To be fair they should be sending me a new TV with free installation!! I went round and round with them and they kept saying the same thing call - ! I did n't even have this TV for - and its defected and they said I can bring it back for a full refund or call - . Wow!! really I wanted the TV that 's why I purchased it not to have to bring it back .. no customer service skills at all and I am getting treated VERY unfairly.

Conn's, Inc. customer in South Carolina
Apr 21, 2017

* Source: CFPB Complaint Database

Conn's, Inc. response to complaint:
Closed with explanation

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