MOHELA Student Loan Complaint

MOHELA Student loan department,

Federal student loan servicing Dealing with my lender or servicer Received bad information about my loan Vermont

In -/-/- I began - school with a unsubsidized and subsidized loan. I was counting on Public Service Loan Forgiveness via the -/-/- College Cost Reduction Act. Shortly after graduating, my loan was sold or transferred from - to Aspire. I was set up on a " level '' payment plan- $490.00 a month. I called Aspire repeatedly to make sure I was on-track for PSLF. Aspire 's phone staff/loan counselors assured me repeatedly year after year that I was on the right track and I just needed to keep making payments. At one point I had even inquired about income based rates and had been told if I deviated from the level plan I was on, I would lose loan forgiveness. In -/-/-, my loan was transferred to -. - informed be that no payments I had made would be eligible for the PSLF, despite what Aspire told me. I called Aspire who tells me they shredded all my docs and everything went to -, other than that they conveniently have no record of me. I am now out 10s of thousands of dollars that never went toward PSLF and I have to start all over again! I have paid approximately $ 40K! Had I been on an income based plan, I would have paid a faction of that before I was paid off. Aspire misled me and is now trying to pass the buck to -. - helped me by being truthful. Aspire misled me and cost me years and money! This is wrong!