Barclays PLC Credit Card Complaint

Billing disputes

Barclays PLC Credit card department,

Billing disputes Texas

During the evening on -/-/2016 while in - - I was approached by a mall vendor concerning the purchase of women 's moisturizers. Though I had no intention of purchasing that evening I did agree to make an an appointment for the next day. My card was used to 'hold ' the appointment with a vendor. However, on the morning of -/-/2016 I decided to cancel the appointment and called the vendor to inform them of the cancelation. I was told no appointments had been scheduled yet and they confirmed that no charges would be posted to my card. Just to make sure, I also phoned my credit card company, Barclay/- the same day, to advise them of a possible charge of $320.00, that was not authorized. At that time Barclay informed me the charge had not appeared and that a 'flag ' would be posted regarding my call. However, upon receiving my -/-/- credit card statement the charge WAS posted to my account. I called Barclay - and was advised to begin the process of dispute resolution. Since then I have written several letters to no satisfaction and am now filing my complaint with the CFPB concerning this charge and credit card company 's handling of the situation. I have requested my account be closed since finding my credit rating has been effected by approximately an - point drop along with interest charges over $230.00. I would like resolution of this unauthorized charge and information on how to correct this " failure to pay '' posting on my - /credit rankings. Before this occurred, my rating was in the -. thank you

Barclays PLC customer in Texas
Apr 11, 2017

* Source: CFPB Complaint Database

Barclays PLC response to complaint:
Closed with explanation

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