Citibank Credit Card Complaint

Customer service / Customer relations

Citibank Credit card department,

Customer service / Customer relations Michigan

Has CITI disable the FICO Score for the the " Citi ThankYou Preferred '' Credit Card? Last Update was -/-/2017 From CITI Bank, " Thank you for connecting with us here on -. I understand your concern and would be glad to help. I am sorry about the frustration regarding your FICO score.The FICO score is updated once every 45-60 days for the month prior. If your last update was on -/-/2017, then you should see your -/-/2017 FICO score around -/-/2017. Please let us know if this helps. Thank you, - -. '' Really? Why Supply a FICO Score that is 45 DAYS OLD. - Come one Folks is it really that hard to update the customers information the same day that you get it? Granted it is one of the more Useless FICO Credit Scores, but it should be supplied to the Customer when you get it, not days, weeks or a Month later.

Citibank customer in Michigan
Apr 09, 2017

* Source: CFPB Complaint Database

Citibank response to complaint:
Closed with explanation

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701 E 60th St N
Sioux Falls ND 57104

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