Citibank Credit Card Complaint

Citibank Credit card department,

Arbitration Georgia

I received a check in the mail from Macy 's for $25.00. Attached to the check is a letter stating that it was discovered a credit is due to my account. It states, " However, given the current status of this account we are providing a refund of $25.00. '' I am unsure what that means. Do they actually owe a larger amount but have decided the status of my account dictates a lower settlement? In the attached letter they provide a tracking number and contact phone number. I contacted the number listed on the letter to inquire. They instructed me to call Macy 's with questions. Macy 's claims they have no record of check being issued and do n't know what I am talking about.