Citibank Credit Card Complaint

Billing disputes

Citibank Credit card department,

Billing disputes Washington

I just filed CFPB Complaint # -, which, thank you, had been promptly forwarded to Citi Cards. On -/-/2017 I received a phone call/ voice mail message from - , Citi Cards Executive Branch, -, saying she would be investigating, and if I wanted to provide additional comment/questions. Well, although I appreciated the call, I did n't think it would be necessary to call her back, until this morning -/-/2017. When I received email notification of a new e-communication regarding the billing dispute. the e-communication when I opened the link to what is a closed account as of -/-/2017 was dated -/-/2017 and starts making reference to " credit slip '' which that was the first I heard about that. So out of curiosity, since something felt very odd about this new communication, clearly done in response to the CFPB complaint, I re-opened Citi 's -/-/2017 e-communication, and it 's a completely gone, and instead has been replaced with completely new language, with the original -/-/2017 date, and conveniently referencing " credit slip ''. Absolutely incredulous. I do n't know how this can be independently reviewed by Citi, since the four days of filing the complaint, they 've just been scurrying around creating documentation, instead of handling the original dispute of -/-/2017. Citi 's doing exactly what the vendor in the original dispute did, creating materials fraudulently to support their agenda.

Citibank customer in Washington
Apr 06, 2017

* Source: CFPB Complaint Database

Citibank response to complaint:
Closed with explanation

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701 E 60th St N
Sioux Falls ND 57104

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