Lakeview Loan Servicing, LLC Mortgage Complaint

Lakeview Loan Servicing, LLC Mortgage department,

FHA mortgage Loan servicing, payments, escrow account Georgia

My mortgage was sold to Lakeview Loan Servicing/- in -/-/-. I have been having one problem after another with them, from not paying my homeowner 's insurance out of my escrow account and threatening to take out a very expensive policy on my home ( this has been resolved ) to failing to respond to or resolve a property tax error that is costing me hundreds of dollars every month in additional fees. According to -, my estimated total annual disbursement amount is $5400.00, when it should be $2700.00. I first notified - by email of the error -/-/-. I received a notification that the issue was being forwarded to the tax team for review and resolution on -/-/-. No one from the tax team corrected the error or contacted me to request additional information and the problem was


After speaking with a customer service representative -/-/-, I emailed a copy of my tax documentation as instructed. In the meantime, my escrow account was assessed at -/-/- and $200.00 in additional escrow payments were added to my monthly payment. More than a month after reporting this problem, I mailed a letter with delivery confirmation, as detailed on the - website, documenting the issue and providing supporting documentation. The letter was delivered on -/-/-. According to -, I should have received confirmation of receipt within five business days and a more detailed letter with a timeframe for resolution within 15 calendar days. I have received no communication whatsoever. I made one additional attempt to communicate with - by phone on -/-/-. The representative I spoke with spoke with his supervisor, who confirmed I have submitted everything required. I was told it had been escalated to the tax team and that I should not make my monthly payment until he called me to confirm the issue had been corrected. I asked that these instructions be emailed to me and was told they would ; I have received nothing. I have followed all procedures to communicate about this error and made every effort to resolve it with -. At this point, I have to wonder whether this is simple incompetence or whether the company is illegally padding escrow accounts. Either way, I am trapped with this dreadful company until I am in a position to refinance my mortgage.