Citibank Credit Reporting Complaint

Improper use of my credit report report improperly shared by crc

Citibank Credit reporting department,

Improper use of my credit report Report improperly shared by CRC Georgia

I have a Citicorp credit card ( issued by Sears ). The Citicorp overseas reps that I made my payment with did not log my payment in on time. Subsequently, after paying on time every month, Citicorp refuses to accept responsibility for the error of their off shore account reps and the language disparity that exists. I was told by a VP, -, that I could not get help because he did n't have to. I told him that I wanted the late payment removed. I do not owe any money and refuse to ever do business with them again. I feel that there is systemic racism in correcting their error. - was My account ends in # -

Citibank customer in Georgia
Apr 04, 2017

* Source: CFPB Complaint Database

Citibank response to complaint:
Closed with explanation

Created with Highcharts 4.2.3CitibankComplaint HistoryComplaints12/20127/201310/201310/20149/20151/20172/20173/20174/201700.511.522.5Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3CitibankImproper use of my credit report63.6%36.4%Closed with explanationClosed with non-monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageImproper use of my credit report0.0%19.0%0.4%0.7%79.6%0.3%Untimely responseClosed with non-monetary reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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http://online.citibank.com/
800-870-1073
701 E 60th St N
Sioux Falls ND 57104
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