BB&T Financial Mortgage Complaint

BB&T Financial Mortgage department,

Conventional adjustable mortgage (ARM) Loan servicing, payments, escrow account Kansas

On -/-/- a $16000.00 principle mortgage payment was made bringing our equity over 20 % ( $99000.00 balance / $120000.00 Sale Price ). We requested that PMI Fees be removed at that time and was assured by a BB & T representative we would no longer be charged PMI Fees. We have not received a statement since that time and have had difficulty viewing information on the website despite repeated request for assistance logging into our account. When we are able to log in, Statements displaying how payments are applied are not available. On -/-/- we spoke to a BB & T representative who informed us PMI fees are still being charged to our account. The representative said PMI Fees will continue to be charged until -/-/-. The representative informed us we must obtain an appraisal and request PMI in writing but, could not provide information on how to do this. This amounts to fraud and theft. There is a clear intent to misinform customers and make it very difficult to remove PMI fees in an attempt to defraud BB & T customers.