Capital Accounts, LLC Debt Collection Complaint

Capital Accounts, LLC Debt collection department,

Medical False statements or representation Attempted to collect wrong amount North Carolina

This account has already been settled with my doctor 's office. It was paid in full on -/-/2017 directly to my doctor 's office. As of -/-/2017, I was still listed with the collections agency, Capital Accounts, as owing a balance. When I called the office administrator at my doctor 's office to address the matter, she said she called Capital Accounts and told them I had settled my account but there was nothing else she could do to get it removed from my credit report. At this point, I 'm not sure what I 'm supposed to do, and now my credit score has dropped significantly because of this situation.