Barclays PLC Credit Card Complaint

Advertising and marketing

Barclays PLC Credit card department,

Advertising and marketing New Jersey

Barclays Wyndham Visa credit card is not honoring their - pt offer when I applied. Originally while on a trip to - in -/-/- a Wyndham representative indicated that I can link my - account when I Apply to the Barclays Visa Credit card and I will earn points. Plus I would get - bonus points after I make a certain dollar purchase on the credit card. This IS the information that I was told. I did my due diligence and I started using the card. In -/-/- of this year I called to follow up with the missing - points and I was told that it might be in the next billing cycle since I had to wait up 90 days. Well -/-/- went as did the -/-/- billing cycle and no points. As of today -/-/- also no points. So I called Barclays Wyndham Visa and they told me that I was not supposed to get - points. I was pretty upset to hear this and they said just look at your agreement. My contention is that a representative from - who gave me the application gave me a pamphlet and verbally told me that I would get the - points and pointed it out in the pamphlet. It really feels like a bait and switch deal. After calling - at the Barclays Wyndham Visa card the best I got was " Do you still have that pamphlet ''. Its been 5.5 months that I 've been dealing with this and NOW I 'm asked to show proof of a pamphlet from -/-/-. Its not like I just threw it away today that I can look through the garbage and find it. It was 5.5 months ago. I 'm asking your assistance in this matter and please have them honor what was promised.

Barclays PLC customer in New Jersey
Mar 31, 2017

* Source: CFPB Complaint Database

Barclays PLC response to complaint:
Closed with non-monetary relief

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