MOHELA Student Loan Complaint

Federal student loan servicing Dealing with my lender or servicer trouble with how payments are handled

MOHELA Student loan department,

Federal student loan servicing Dealing with my lender or servicer Trouble with how payments are handled New York

I was shocked when I reviewed my credit report and found several late payments on my student loans with the dates below : - 90 days past due as of -/-/2013 - 90 days past due as of -/-/2013 - 90 days past due as of -/-/2013 - 90 days past due as of -/-/2013 I am not sure how this happened, I believe that I had made my payments to you when I received my statements. My only thought is that this was supposed to be in deferment and it did not get processed correctly or the payments I sent in were not registered.

MOHELA customer in New York
Mar 30, 2017

* Source: CFPB Complaint Database

MOHELA response to complaint:
Closed with explanation

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