Citibank Credit Reporting Complaint

Incorrect information on credit report account status

Citibank Credit reporting department,

Incorrect information on credit report Account status Missouri

In -/-/2016 I called to downgrade my Citi ThankYou Premier account to a card with no annual fee. I did this before the annual fee was due on the Citi ThankYou Premier account. I was promised that the fee would be reimbursed and was approved for a Citi Double Cash account. In -/-/2016 I noticed the annual fee of $95.00 was transferred from my ThankYou Premier account to my Citi Double Cash account. I called customer service in -/-/2016 and was again confirmed that the fee would be reimbursed/credited to my account. However, that was never done and my account went past due. Finally, in -/-/2016 the membership fee, late fee and interest charges were refunded back to me. I have excellent credit and the late payment that Citi is reporting to the - Credit Bureaus is negatively impacting my credit score.

Citibank customer in Missouri
Mar 30, 2017

* Source: CFPB Complaint Database

Citibank response to complaint:
Closed with non-monetary relief

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http://online.citibank.com/
800-870-1073
701 E 60th St N
Sioux Falls ND 57104
Citibank
Citibank

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