Citibank Consumer Loan Complaint

Installment loan Managing the loan or lease

Citibank Consumer Loan department,

Installment loan Managing the loan or lease New York

On several occasions, Home Depot ( Citibank ) was contacted because they did not apply my payments as instructed to my card account ending in -. I contacted them a total of 6 times where I wanted the excess of my payments applied a promotional balance which is expiring in -/-/-. In short, the payment was not applied that way even after escalting to several supervisors. After a lump payment of $700.00, i should have had a promo balance of approximately $2.00 ( yes ... - dollars ) and they consistently failed to apply the payment accordingly. After the - time, I thought it best to go the CFPB route. Please do what you can to assist. Thank you

Citibank customer in New York
Mar 30, 2017

* Source: CFPB Complaint Database

Citibank response to complaint:
Closed with explanation

Created with Highcharts 4.2.3CitibankComplaint HistoryComplaints3/20125/20126/20127/20128/20129/201210/201211/201212/20121/20132/20133/20134/20135/20136/20138/20139/201310/201311/201312/20131/20142/20143/20144/20145/20146/20147/20148/20149/201410/201411/201412/20141/20152/20153/20154/20155/20156/20157/20158/20159/201510/201512/20152/20163/20164/20165/20166/20169/201610/201611/20162/20173/201705101520Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3CitibankManaging the loan or lease74.0%11.2%13.2%0.4%1.2%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageManaging the loan or lease0.3%8.4%1.4%0.5%1.9%9.2%76.9%1.4%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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http://online.citibank.com/
800-870-1073
701 E 60th St N
Sioux Falls ND 57104
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