Freedom Mortgage Mortgage Complaint

Freedom Mortgage Mortgage department,

Other mortgage Loan servicing, payments, escrow account Texas

Mortgage company was notified of failure to pay property taxes on -/-/2017. Multiple phone calls were made trying to find out when a check would be cut. -/-/2017 was told it would be paid before the -/-/-. Called today -/-/2017 and was told it was still being researched and would not be done until -/-/-. This is the opposite of what I had been told all month long. Now no one will send me an email stating I am not responsible for penalties after -/-/- nor will they confirm when property taxes will be paid. I want property taxes paid by -/-/- and if not possible I want in writing stating I am not responsible for ANY FEES OR PENALTIES for lack of timely payment. So any FEES OR PENALTIES after -/-/- are the mortgage companies to pay. I need my taxes paid now.