Gateway Mortgage Group, LLC Mortgage Complaint

Other mortgage Loan servicing, payments, escrow account

Gateway Mortgage Group, LLC Mortgage department,

Other mortgage Loan servicing, payments, escrow account Oklahoma

I am currently in an active chapter - bankruptcy and I want to voluntarily reaffirm my debt with Gateway mortgage. I have filed pro se. I am able to file the document myself with no charge. Gateway states that if they send it to counsel that they will charge my account. For me to be able to file I have to have the original signatures which the bankruptcy manager at gateway - is refusing to send it to me. Stating that he does n't trust me and that he will not send it to me because I could change something. I am a bankruptcy lead for a mortgage company and I know that I can not legally change the information as that would be fraud. I have conveyed this information but he still refuses to send it to me. The court allowed me to file the reaffirmation but with deficiency of the mortgage company needing the original signature. When I contacted - this morning he stated that they are sending to counsel and when I called I advised about not billing the fee to my account as that would be incorrect - hung up on me. 1. With the note


fee has to be listed in the reaffirmation agreement to be able to charge to the borrower. In this case the fee was not included in the reaffirmation agreement that I signed and filed. So in this case I do not believe that they would be able to charge the fee to me. All I want to do is reaffirm the debt to ensure that my monthly payments are reported to the credit bureaus as I know without the reaffirmation agreement they would not be able to. Again I can file it for free I just need the original signatures from the mortgage company which has refused and they are going to send to counsel and bill my account for something I can do for free.

Gateway Mortgage Group, LLC customer in Oklahoma
Mar 23, 2017

* Source: CFPB Complaint Database

Gateway Mortgage Group, LLC response to complaint:
Closed with explanation

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