USAA Savings Bank Account Or Service Complaint

Checking account Deposits and withdrawals

USAA Savings Bank account or service department,

Checking account Deposits and withdrawals Mississippi

I have an checking and savings account with USSA. My brother and I have a joint checking account, but separate car insurance policies. Ussa completed a ACH of $170.00 from my checking account to pay my brothers car insurance without my permission. I spoke with Ussa customer service on -/-/2017 and they would not give me specific information about whom authorized with ACH of $170.00 from my check account and where this $170.00 was applied to. I pay my car insurance of $58.00 each month from my checking account. I was on the phone with Ussa supervisor for more than an hour without getting detailed information about this transaction. I spoke with my brother and he stated that he did not authorize Ussa to completed any ACH transaction from my checking or savings account. Ussa stated that I could not sign a fraud letter due to my brother being on my checking account as the secondary on the account.

USAA Savings customer in Mississippi
Mar 23, 2017

* Source: CFPB Complaint Database

USAA Savings response to complaint:
Closed with monetary relief

Created with Highcharts 4.2.3USAA SavingsComplaint HistoryComplaints3/20125/20128/201210/201212/20122/20134/20136/20138/201310/201312/20132/20144/20146/20148/201410/201412/20142/20154/20156/20158/201510/201512/20152/20164/20166/20168/201610/201612/20162/20174/201705101520Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3USAA SavingsDeposits and withdrawals0.3%64.3%22.2%9.3%1.0%2.6%0.3%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageDeposits and withdrawals0.0%4.5%3.6%1.8%3.2%20.9%64.9%1.0%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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