Synchrony Financial Credit Card Complaint

Identity theft / Fraud / Embezzlement

Synchrony Financial Credit card department,

Identity theft / Fraud / Embezzlement California

I received a letter from Synchrony Bank notifying me that an account was opened with Walmart. It states " Since the address and/or first-last name on the application did not match the address and/or first-last name contained in the consumer credit bureau report, we are writing to you to confirm that the account was opened at your request. '' I called Synchrony and the rep tells me if the information did n't match we would not have opened a card for you ... let me look. He says, Oh! you 're right it did get opened. Then he asks if I applied for TJ Maxx and American Eagle? I said no. Oh those were approved too. I said, if the information on the application does n't match my credit report then why was it opened? I 'm not quite sure. I find it a little concerning on my part that this credit card company is randomly opening accounts without thoroughly checking to see if the information is correct.

Synchrony Financial customer in California
Mar 21, 2017

* Source: CFPB Complaint Database

Synchrony Financial response to complaint:
Closed with non-monetary relief

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