Shellpoint Partners, LLC Mortgage Complaint

Shellpoint Partners, LLC Mortgage department,

Conventional adjustable mortgage (ARM) Loan modification,collection,foreclosure California

My mortgage was current with -. I became unemployed and it took - months for keep home CA to start making payments on my mortgage so once they started making payments my mortgage became - months behind even though they were paying each month. Initially the program paid the wring amount because - all of a sudden said my reduced interest rate from NACA was only temporary but NACA says it was permanent. During this time my mortgage was sold by - to SHELLPOINT Mortgage Servicing. Once keep home Calif stopped paying my mortgage was immediately - months behind. As I was only working part time I couldnt pay my mortgage and it became past due. I was working with the Shellpoint mortgage company who sent me a request for documents. I sent the same documents 4 times and they sent me acknowledgement letters saying they were working on my information for lian modification but just put my home in default and foreclosure while still requesting the same documents already sent several times. Shellpoint did nothing to help me keep my home at all.