Barclays PLC Credit Card Complaint

Barclays PLC Credit card department,

Billing disputes New York

In -, 2016 I prepaid to - for 1 year personal training using my - credit card which was issued by -. Later that month, Barclay took over the - card and the total ( - ) was paid to Barclay. In -/-/-, the personal training company ceased operation - they disappeared from my location, but are still in business elsewhere. I initiated a dispute for the approximate remaining $1300.00 with Barclay and received a form letter dated -, 2016 ( here attached ) responding to the disputed charge, and stating that I should allow 60 days for them to pursue the issue with the merchant. I have contacted them over 25 times - have spoken to " supervisors '' and have been told that my case has been highly " escalated '' to the " Bank ''. They do not allow communication with any higher ups, and after 9 months, there is absolutely no resolution in sight. They tell me that the situation is complicated as the charge was made when the card was with -, but I have no recourse with -, as it is now Barclay. This should not be my problem - the - companies should work this out. I paid Barclay as evidenced on the attached credit card bill. This treatment of a loyal customer is outrageous. I need help dealing with this disaster!