Citibank Credit Card Complaint

Billing disputes

Citibank Credit card department,

Billing disputes California

I opened a bust buy credit card to earn 10 % cash back, when i received my credit card statement I went online and paid the balance due in full. The payment due date was -/-/2017 which was a Saturday, on Sunday -/-/- i paid the balance in full typically when a payment is due on a weekend you have until Monday to make the payment. Furthermore when I logged in on Sunday the balance due in full reflected the same amount as my statement. I paid the entire balance a figured that was it. I never received another statement. On -/-/- I received a message from the collections account stating I had a balance of $140.00. I called and they said I was emailed a statement on -/-/- which I did not receive, it was not in my spam either. When I logged in on Sunday -/-/- and paid the balance the account said was due in full of $4400.00 that should have been the final balance. Again I was 1 day late but it fell on a weekend even when that happens with my mortgage they waive the fee if Payment is received by Monday.

Citibank customer in California
Mar 18, 2017

* Source: CFPB Complaint Database

Citibank response to complaint:
Closed with explanation

Get Help

Get personal financial help today. Free tools, resources, and support you need.

Help Me

File a complaint

Submit a complaint with the Consumer Financial Protection Bureau today

File Complaint

Stop Phone Calls

Stop the phone calls, learn how to stop harassing phone calls

Stop Calls

Contact Citibank

http://online.citibank.com/
800-870-1073
701 E 60th St N
Sioux Falls ND 57104
Citibank
Citibank

Loading similar complaints

{{x.COMPANY}} {{x.ISSUE}} {{X.SUB_ISSUE}}

{{x.COMPLAINT_WHAT_HAPPENED | preview}}...

Read more