Citibank Credit Card Complaint

Citibank Credit card department,

Identity theft / Fraud / Embezzlement Missouri

I signed a contract lowering my - Citibank Mastercard to a lower interest rate. Subsequently, I can not get Citibank to credit my account for a clear fraud issue. They are calling my account a " hardship account '' and will not take information on disputed transactions. Six documented phone calls, some lasting one hour and up to eight transfers, I learned the request must be in writing. Multiple written requests over the past few months have yielded a credit on - fraudulent tranaction of $59.00. There are a total of - transactions to same fraudulent vendor that I have asked them to credit. I have provided all details of these transactions. Instead I am getting multiple notices about the - transaction of $59.00 that was credited. This is not a normal or fair response.