Xoom Money Transfers Complaint

International money transfer Other transaction issues

Xoom Money transfers department,

International money transfer Other transaction issues Washington

I am being blacklisted from being able to send any overseas transfers from my computer. I know this now because after - started blocking me I moved to -oom, which blocked me after a couple of transfers ... and then today I tried to establish a new account with -E money transfer and they would n't even let me create an account. I believe this all stems from an incident I had last - where someone hijacked my email account password, and then tried to send money through -oom. I noticed this activity and called them immediately to block the transaction saving myself and -oom from any financial loss. I told -oom to lock my account until I could be sure everything was clean again .... then I called them back.. They asked for my ID and bank statement. I sent them both as proof. They then denied the transfer with NO explanation at all. I asked specifically in an email for information regarding this denial and have not received a reply. I think this is totally unfair to place the restriction on me .... No one has lost a penny because of this.. I consider this to be an unfair business practice and I would like someone to intercede on my behalf

Xoom customer in Washington
Mar 15, 2017

* Source: CFPB Complaint Database

Xoom response to complaint:
Closed with explanation

Consumer disputes how Xoom handled their complaint

Created with Highcharts 4.2.3XoomComplaint HistoryComplaints10/20131/20143/20145/20146/20149/20143/20157/20152/20163/20163/201700.250.50.7511.25Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3XoomOther transaction issues90.9%9.1%Closed with explanationClosed with monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageOther transaction issues0.5%77.1%15.8%4.9%1.3%0.5%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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