Citibank Credit Card Complaint

Late fee

Citibank Credit card department,

Late fee Texas

I paid off my account with Citibank, including all pending charges, and asked to have my card canceled. A few months later, I was contacted and informed that another charge had been added to my account that I had not paid for. Apparently, this charge was not reflected on my account. I had been charged late fees for - and -. I called and asked to have this issue resolved and offered to pay for the late charge. However, they refused to waive both late fees. They waived the - late fee ( admitting that they had screwed up ), but refused to take care of the - fee. They also could not prove that the charge was made before I had ask the account to be canceled.

Citibank customer in Texas
Mar 14, 2017

* Source: CFPB Complaint Database

Citibank response to complaint:
Closed with monetary relief

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Contact Citibank

http://online.citibank.com/
800-870-1073
701 E 60th St N
Sioux Falls ND 57104
Citibank
Citibank

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