Barclays PLC Credit Card Complaint

Advertising and marketing

Barclays PLC Credit card department,

Advertising and marketing California

I requested a new Credit Card " Barclaycard Arrival Plus World Elite Master Card '' in -/-/2017. One of the benefits I valued was Trip Cancellation/Interruption insurance. Upon arrival of the first card per - I was able to find Document " Guide to Benefits - '' ( appended ). It offered coverage of $5000.00 per trip/ $10000.00 per year ( page 26 ). The year 2017 was clearly marked on the document ( Last page ). When a second card arrived in the mail, it had an insert " Guide to Benefits - '' which offered only $1500.00 ( attached ). I have faxed twice to Barclay Member Services, and received absolutely no satisfactory answer. They did not even acknowledge the question or address it in any way but referred me to the telephone number on the back of the card. The telephone info I received was again that the benefit was $1500.00. This constitutes flagrant false and misleading advertisement and a company unwilling to respond. If I were to need the coverage for my upcoming trip I could loose $10000.00.

Barclays PLC customer in California
Mar 15, 2017

* Source: CFPB Complaint Database

Barclays PLC response to complaint:
Closed with explanation

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