Round Point Mortgage Mortgage Complaint

Round Point Mortgage Mortgage department,

Other mortgage Loan servicing, payments, escrow account South Carolina

For the second time in a year, we have received a drastically different payment amount and escrow analysis. The burden this creates on short-notice for a family of - is tremendous. We have relied on our mortgage company to do their job ; however, we are for the second time, realizing this is not happening. RoundPoint Mortgage is giving us a $ - payment increase and asking that we come up with a huge addition to our escrow in a short amount of time. This should n't be allowed to happen like this. We can not afford the home we are living in for $200.00 more a month and - dollars to be paid on short notice. These are DRASTIC changes in our finances and we have been waiting on call backs from - at RoundPoint Mortgage who was supposedly getting to the bottom of this issue for weeks now. Having your home and mortgage in the hands of RoundPoint Mortgage is risky and terrifying for a family. This is the second time in a year we have received a notice of a large increase in payment. We never get clear answers and wait on callbacks that will never come. The only way we received a resolution in the past was going through this Bureau. That should n't be the way business is done. We are busy enough!