Citibank Credit Card Complaint

Advertising and marketing

Citibank Credit card department,

Advertising and marketing Massachusetts

On -/-/2017, I called Citibank and informed them that I no longer want to be contacted with credit card offers. I was told that it would take 30 calendar days for the request to be completed. In late - and On -/-/2017 I received credit card offers from Citibank. On -/-/2017 I again called Citibank and informed them to stop mailing me. I also informed them that I was filing a complaint with CFPB.

Citibank customer in Massachusetts
Mar 14, 2017

* Source: CFPB Complaint Database

Citibank response to complaint:
Closed with explanation

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How Citibank handles Advertising and marketing complaints

Created with Highcharts 4.2.3CitibankComplaint HistoryComplaints12/20112/20124/20126/20128/201210/201212/20122/20134/20136/20138/201310/201312/20132/20144/20146/20148/201410/201412/20142/20154/20156/20158/201510/201512/20152/20164/20166/20168/201610/201612/20162/201702.557.51012.515Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3CitibankAdvertising and marketing0.2%54.4%12.7%26.9%1.4%4.3%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageAdvertising and marketing0.4%62.4%12.3%19.9%1.3%3.4%0.3%0.0%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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http://online.citibank.com/
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