Synchrony Financial Credit Card Complaint

Credit determination

Synchrony Financial Credit card department,

Credit determination Texas

In -/-/- all of my debit cards where hacked into and someone tried to purchase numerous items including monthly arch payments. I did complete a Fraud Alert for 90 days on -/-/-. ( - is the 90 days grace period to be removed ). On -/-/- someone open an bank account with Synchrony Bank and tried to applied for credit. The application was declined and it was reported to - Credit Bureau. On -/-/- ( approx time - am ) I called the credit department with Synchrony Bank at ( - ). I talked to representative - he asked for my social security number, I informed representative - whoever open this account was a hacker therefore, I could not provide my full social security and suggest I could provide the last four for his verification. I told this representative - I did not want to provide my full social security over the phone it would be stupid for me to provide my full social security when I did not open this account. Whoever open this bank account did this illegal with my social security number. I never apply for a credit card or open an bank account with Synchrony Bank.


bureau or close this account he kept asking for my social security which, I told him on numerous time someone hack my personal information from my banks, obtaining my debit cards information which could include my social security number I did not open any account from Synchrony Bank. Per representative - he could not assist me to remove this inquiry from - Credit Bureau or close this account until I provide my full social security number to verified my account. Again I explained to representative - I did not open a account with Synchrony Bank, however he still did not understand my request and would not accept the last four digit of my social security for his verification methods.

Synchrony Financial customer in Texas
Mar 09, 2017

* Source: CFPB Complaint Database

Synchrony Financial response to complaint:
Closed with non-monetary relief

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