Citibank Mortgage Complaint

Citibank Mortgage department,

Conventional fixed mortgage Loan modification,collection,foreclosure California

My previous mortgage company CitiMortgage sent me a - from my foreclosure in - four years after the fact in -, requiring me to re-file my income taxes. In the letter from CitiMortgage it stated if I had to re-file my taxes they would reimburse the filing fees, which they have still not done to date! I had mailed them the documents which they claimed they did n't receive then I faxed them and they received them but after numerous calls to customer support, they continue to forward my claim to other individuals or departments with still no explanation or reimbursement for their mistake.