Freedom Mortgage Mortgage Complaint

FHA mortgage Loan modification,collection,foreclosure

Freedom Mortgage Mortgage department,

FHA mortgage Loan modification,collection,foreclosure Maryland

I was in the process of a loss mitigation claim with Freedom Mortgage and I received a letter dated -/-/2017 stating my claim was facially complete and I would hear from them within 30 days. Then, I received a letter from - dated -/-/2017 stating that my loan had been sold on -/-/2017. I never received anything from Freedom Mortgage about this, I received only a letter from them dated -/-/2017, AFTER the supposed sale of my mortgage, stating that my claim was being processed.

Freedom Mortgage customer in Maryland
Mar 03, 2017

* Source: CFPB Complaint Database

Freedom Mortgage response to complaint:
Closed with explanation

Consumer disputes how Freedom Mortgage handled their complaint

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How Freedom Mortgage handles Loan modification,collection,foreclosure complaints

Created with Highcharts 4.2.3Freedom MortgageComplaint HistoryComplaints5/20126/20127/20128/20129/201210/20121/20132/20133/20134/20136/20137/20139/201310/201311/201312/20131/20143/20145/20146/20147/20148/20149/201410/201411/20141/20152/20153/20154/20155/20156/20157/20158/20159/201511/201512/20152/20163/20164/20167/20168/20169/201610/201611/201612/20162/20173/20170123456Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Freedom MortgageLoan modification,collection,foreclosure1.0%97.9%1.0%ClosedClosed with explanationClosed with non-monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageLoan modification,collection,foreclosure0.2%7.4%6.9%0.6%2.6%0.9%80.5%0.9%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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